PDC's Apparel Order Process Video

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Apparel Order Process Video


Welcome – This orientation will educate you on our apparel procedures and help you understand the processes required to ensure your custom order is produced to your complete satisfaction. Here are “5 easy steps” to the ordering process:

Step 1 – Order a Sample: Not all brands fit the same. PDC recommends ordering a sample before you place your order if you are not acquainted with the brand you are ordering. This important 1st step will ensure you get the style, fabric, fit and exact color you want.

The sample is "free" if you place an order with PDC within 7 days.

The sample must ship out using your UPS/FedEx account number.

If you do not place a timely order PDC must bill you for the sample. 


Step 2 – The Proposal: A written estimate will be provided to you. This includes our complete understanding of your project including: quantities, sex, sizes, colors and prices, set up charges and specifications like: decorating method, number of decorating locations as well as your “bill to” and “ship to” addresses.


Step 3 – Sign the Proposal: Review, make any changes or corrections needed, then sign, date and return the proposal to us. The proposal now acts as confirmation that you are officially placing an order.


To reduce production lead times on your custom order, PDC will order your apparel and ship it to our decorator at this time. If for any reason you should decide not to proceed with your order you will incur a 30% restocking fee on the undecorated apparel.


Step 4 – The Proof: Artwork approval is required on all new and repeat orders that have changes. Please allow 2-3 business days to receive your electronic proof. Your proof is an exact layout of the order to be produced. It includes a visual of the brand, sexes, colors, fonts, logos, and decorating method.


Step 5 – Approve the Proof: Review your proof carefully. You must provide written approval by replying “Approved” to the proof emailed to you. Your order will be produced exactly as approved. Your written approval releases your order into production for decorating. Standard turnaround on most orders is 2-3 weeks after art approval. If you sign the proposal and do not approve the artwork submitted within 5 workdays PDC will bill you for the artwork as part of your order cancellation fee.


Our Goal – Is to develop a mutually beneficial, long-term relationship with you and your company by exceeding your expectations on every order.


Thank you for choosing PDC.